Public Safety Telecommunicator 1, 7th Ed., Canada, Online #71790

Ideal for training the new-hire or as a refresher for existing staff, APCO’s PST1 course covers the basics skills, knowledge and abilities every successful public safety telecommunicator needs to meet the demands of this critical work. Students successfully passing the final exam receive APCO Institute certification demonstrating completion of a training course that meets and […]

Public Safety Communications Staffing and Employee Retention, Online #71767

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for emergency communication centers (ECC) in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries – both highly publicized staffing crises. It […]

Illuminations – EMD Track #68807 – Febrile Seizures

APCO Institute’s EMD Illuminations program is and annual subscription-based service that allows you to obtain topic-specific, at-your-desk continuing education. EMD Illuminations includes monthly topics of particular interest to emergency medical dispatchers, although the track is open to anyone. Subscribers earn one CDE for each. 2024 Topics Include: January: AirMed Transports Learn about the criteria for […]

Illuminations #68795 – The PST’s Role in an Active Shooter Incident

APCO Institute’s General Illuminations program is an annual subscription-based service that allows you to obtain topic-specific, at-your-desk continuing education. The program is open to anyone in the public safety communications industry. Subscribers earn one CDE for each monthly course completed. 2024 Topics Include: January: Federal Agencies and How they Support Local Public Safety The U.S. […]

Bullying and Negativity in the Communications Center, 2nd Ed., Orlando, FL, #71731

This course examines how bullying occurs and how to combat the issue. The eight-hour course explores the nature of the problem, its impact on people and organizations, corrective actions that can be taken, and steps to foster and maintain civility in the communications center. This course aims to help students develop the skills needed to […]

Cybersecurity Fundamentals for the ECC, Orlando, FL, #71719

Cybersecurity has become an ever-increasing threat for public safety. Emergency communications centers (ECCs) are a valuable and vulnerable target for bad actors of all types. As a result of their high importance and visibility within the public safety ecosystem, ECCs have been battling cyberattacks for years. Public safety is at constant risk for many types […]