On October 26, 2023, the Metro Nashville Department of Emergency Communications received a 9-1-1 call from a male who was driving his pregnant wife to the hospital.
NPSTW 2024 is April 14-20: Enter Our Contest or Vote
National Public Safety Telecommunicators Week 2024 is April 14-20. Get ideas and resources for celebrating and join our contest where you tell us the name of the movie about your ECC. And don’t forget to vote for your favorites!
APCO 2024 Registration Is Open
Registration is open! Join us in Orlando from August 4-7 for four days of educational sessions, committee meetings and special events, paired with two full days of exhibits.
Learn the Fundamentals of NG9-1-1
Arlington, TX – May 1 – 2 | Fairfax, VA – June 27 – 28
Who Should Attend: Command staff, supervisors, technologists, telecommunicators, and other ECC operations persons.
This comprehensive course provides an in-depth exploration of technologies for the future of emergency communication. The curriculum covers pivotal concepts such as the role of interoperability in the success of NG9-1-1, plus discussions on reliability, redundancy, cybersecurity, and the transformative potential of next-generation technologies for emergency communications centers.
“The amount of clarification and information shared in this class helped me expand my knowledge and taught me quite a few new things”
~ Mary-Kathryn M.
Webinar: Improving 9-1-1 Staff Performance & Retention: Why Targeted Quality Assurance is Essential
May 22, 2024 | 1:00 pm — 2:00 pm
Worth 1 CDE. Free for APCO members
Turnover is straining 9-1-1 centers everywhere. There are many contributing factors, including mandatory overtime, stress and burnout, and low pay and long hours. Telecommunicators also need coaching and timely feedback to thrive on the job.
I think the best part was just being around a huge group of folks in 9-1-1 that weren’t working. I have never had a chance to just sit and talk shop without being in my dispatch center.
Keeping You Up to Date
APCO is your source for public safety communications news that affects you, your job and your community.
APCO Seeks Working Group Members for the Revision of a Training Standard
APCO International has filed a Project Initiation with the American National Standards Institute (ANSI) to revise APCO American National Standard (ANS) Core Competencies and Minimum Training Standards for Emergency Communications Center Supervisor.
APCO Seeks Working Group Members for the Revision of an Operational Standard
APCO International has filed a Project Initiation with the American National Standards Institute (ANSI) to revise APCO American National Standard (ANS) Best Practices for ECCs When Processing Vehicle Telematics Calls from Telematics Service Providers.
APCO Seeks Working Group Members for the Revision of an Operational Standard
APCO International has filed a Project Initiation with the American National Standards Institute (ANSI) to revise APCO American National Standard (ANS) Core Competencies, Operational Factors, and Training for Next Generation Technologies in the Emergency Communications Center (ECC).
APCO International Announces Meghan Architect as Chief of Staff
Alexandria, VA – APCO International announced that Meghan Architect, formerly APCO’s Chief Marketing Officer and Interim Chief of Staff, has been selected to officially fill the position of Chief of Staff. Since joining APCO International in 2012 as the Marketing Manager, Ms. Architect has steadily risen through the ranks, assuming the role of Director of […]
Teammates in Action: Lesly Hernandez, Metro Nashville Department of Emergency Communications
On December 26, 2023, 9-1-1 Operator, Lesly Hernandez of the Metro Nashville Department of Emergency Communications answered a 9-1-1 call for an 88-year-old female who was suffering from chest pain and shortness of breath.
Thank You to Our Partners
Corporate Partner Spotlight
Launched in 1996, OnStar is a wholly owned subsidiary of GM Holdings LLC (“GM”) and offers emergency, security and navigation services in Chevrolet, Buick, GMC and Cadillac models. OnStar offers a range of safety and security services such as Automatic Crash Response, Emergency Services and Stolen Vehicle Assistance.
